PC Service – Laptop Repairs & Upgrades

Customer Happiness Policy

PC Service is responsible for delivering you outstanding service. Great customer service is our guiding principle. If at any time your experience is less than outstanding, we will work hard to make it right.

Data Policy

PC Service is not responsible for any data loss that may occur in shipping, during the repair process, or at any other time. Prior backup is a customer responsibility and PC Service cannot guarantee the security and/or privacy of your data.

Decline Policy

We understand that diagnostic results may not always match your expectations. If you decide not to have your machine repaired or serviced for any reason, there is a $49 decline fee. This fee applies to all declined orders and is in addition to the standard shipping cost. If your repair is declined, your laptop will be returned as is.

Shipping Policies

Free Ground Round Trip Shipping
Orders placed on business days before 4PM PST will ship the same day. Orders placed after 4PM PST will ship the next business day. Ground shipping takes approximately 2-5 business days each way. A laptop container is provided to hold one laptop. Ground shipping is available in the lower 48 states. Ground shipping is not available in Alaska and Hawaii. Ground round trip shipping is free with any approved repair, if the repair is declined, the $49 decline fee applies.

$79 Next Day Round Trip Shipping
Orders placed on business days before 4PM PST will ship the same day. Orders placed after 4PM PST will ship the next business day. Next Day shipping is delivered the next business day. A laptop container is provided to hold one laptop. Alaska, Hawaii and remote areas may be delivered in 2 business days. Next Day round trip shipping is $79 with any approved repair, if the repair is declined, the $49 decline fee applies.

Self Mailed Shipping
If you choose to ship your laptop using your own box and shipping to PC Service, please pack your laptop carefully using at least 2 inches of protection (foam, bubble wrap or other approved protection) on all sides. Newspaper and towels are not approved protection. If the box you send your laptop in does not meet our insurance requirements, there is a $20 fee for a new container. Return Ground shipping to the lower 48 states is free with any approved repair, Next Day return shipping is $39 with any approved repair. You can also provide for your own return shipping. PC Service recommends insuring your shipment.

Business Days
Business days are Monday through Friday, excluding holidays and/or days PC Service is closed.

Time in Transit
PC Service cannot guarantee transit times. Ground shipping is generally 2-5 business days each way within the lower 48 states. Next Day shipping is generally delivered the following business day. Orders shipped to Alaska, Hawaii and some remote areas may be delivered 2nd Day. UPS will send notification if weather or other conditions cause a delay to your shipment.

Insurance Claims
PC Service is not responsible for any loss or damage while your computer is in transit. If damage occurs to your laptop during shipment, you are required to keep the packing material for inspection and PC Service must be notified within 3 days of receipt of the damaged package. All shipping is insured for the original purchase price of your laptop, not including upgrades, up to $2000, in the case of a loss or if the damage is greater than the replacement cost of your machine. Insurance claims require a proof of purchase (original receipt or credit card statement) before a reimbursement can be made. Insurance claims are approved by the shipping company.

Signature Requirement
All packages containing laptops shipped from our facility require a signature from you or an authorized recipient upon delivery. If you wish not to require a signature upon delivery, you agree to release PC Service from any liability for damages or loss discovered during or upon the return of your laptop. An electronic agreement to release PC Service of liability will be required by you, the recipient, and will be kept in our records.

Cancellation Policy for Round Trip Service
Please contact a Customer Service Representative directly by telephone or email immediately if you wish to cancel your order. You can avoid a cancellation fee if you notify PC Service before the requested packaging supplies leave our facility. Any order cancelled after the packaging material has shipped from our location will be subject to a cancellation fee of $25 for Ground Round Trip Shipping orders and $79 for Next Day Round Trip Shipping orders.

PC Service Warranties

Within the warranty period for a specific product, if a defect arises in the service parts used, PC Service will replace the part at no charge (shipping cost excluded).
Product Warranty Period
Manufacturer Service Parts - 90 Days
Memory - Lifetime
Hard Drives - 3 Years
Optical Drives - 1 Year
Logic Board Repairs - 6 Months
LCD Screens - 1 Year
Hinges - 1 Year

RMA Shipping Policy

While thorough testing is completed on all laptops following repairs and/or upgrades, there is a possibility that a component (“part”) we installed or repaired may fail within the warranty period. If you discover a defect in a part we serviced, please contact a Service Representative immediately to obtain a Return Material Authorization (RMA) and we will assist you through the return procedure. [sro@pcservice.com or 877-622-3473]

Round Trip shipping equivalent to your previous ship method will be offered at no cost if you request an RMA within 7 days of the date your laptop is delivered.

An RMA request reported to PC Service beyond 7 days of the return delivery date does not qualify for cost-free travel. You will be charged $20 in the event that a new shipping container must be delivered to you. An additional charge of $30 for Roundtrip Ground shipping or $117 for Roundtrip Next Day shipping will apply. If you have the packaging material from your previous order and would like to use it for the return service, a shipping label will be emailed to you and shipping costs will be $15 for Roundtrip Ground shipping or $78 for Roundtrip Next Day shipping.

Your laptop must be sent to PC Service within 30 days of requesting a RMA.

Box Policy

Please retain your shipping container after you have received your laptop from PC Service. This box can be used for future service and will be required for any RMA order. If you need to send in your Mac for a RMA and do not have your original box,
there is a $20 charge for a new box.

Order Expiration

Abandonment Policy

Once the diagnostic is complete on your computer, a service advisor will contact you with the results and an estimate. If you have not responded to PC Service within 30 days of notification, your order will be considered a decline and your credit card will be charged the $49 decline fee, plus any additional shipping charges and your laptop will be returned to you.

All services must be paid for within 30 days of completion of your service. After 30 days, if you have not contacted PC Service, your computer will be considered abandoned and PC Service will have sole discretion as to it's disposal.

Credit Card Authorization Policy

At the time you place your order, PC Service will authorize your credit card for one dollar to verify the billing information is correct. Your card is not charged until after completion of your service. The original credit card you provided will be automatically charged upon completion of your service.

Purchase Order Requirements

Purchase orders must be faxed, mailed or emailed with a valid PO number and verified before your machine(s) are mailed back to you. Terms are 30 days from receipt of invoice.

PC Service collects personal information at the time you submit a service request or register for a PC Service Account. Personal information includes your name, email address, shipping and billing address, phone number, and other personally identifiable information about you. Your personal information is used solely by PC Service to fulfill your request for services, to contact you, to improve our services, and to conduct research. We do not sell, trade or transfer your personal information outside our company unless specifically requested by you.

Security and Confidentiality

Non-public information about you is restricted and can only be accessed by those employed by PC Service who need to know your personal information for the purpose of fulfilling your service request(s) and to service your account(s) with us. If you choose to submit a service request, create a new account or access your existing account through our Site, the transmission of your personal information will be protected by an encryption process.

Opt-In Email Policy

When you set up your free PC Service account or submit an online service request, by default you will not be included in our emailing list and you will not receive promotional communications. You may Opt-In to receive newsletters, e-mail promotions and coupons at any time if you log in to your PC Service Account and sign up for additional communications. You may also Opt-Out to discontinue receiving communications from us by removing your information from our emailing list.

Information Policy

PC Service is not responsible for any typographical errors. We reserve the right to modify, change and/or update any information contained on this Web site (The “Site”) at any time without prior notification.

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